NNEPRA is committed to providing a public transit system that is accessible for all. The policies provided on this page are intended to enable NNEPRA to receive feedback to ensure this commitment.
Title VI Notice to the Public
No person on the basis of race, color, national origin, or transportation disability will be subjected to discrimination in the level and quality of transportation services and transit related benefits. Any person or persons who believe that there is discrimination on the basis of race, color, national origin, or transportation disability as it relates to the provision of transportation services and transit-related benefits may file a complaint with the Federal Transit Administration and/or the U.S. Department of Transportation. NNEPRA’s entire Title VI plan can be found here.
To find out more about NNEPRA’s non-discrimination procedures or to file a complaint, please contact 207-780-1000.
Accessibility (ADA Compliance)
All Downeaster trains welcome passengers with special needs. Downeaster trains and stations are wheelchair-accessible, allow service animals, and offer assistance when needed. Information (such as schedules and meeting documents) is available in alternative formats upon request.
- Contact Amtrak at 1-800-USA-RAIL (1-800-872-7245) or 1-800-523-6590 (TTY) to request information in an alternative format; or,
- Contact NNEPRA’s Policy and Administration Department by calling 1-207-780-1000 x102 or e-mailing firstname.lastname@example.org to request information in an alternative format; or,
- Alternative formats may also be requested online by visiting http://www.amtrakdowneaster.com or https://nnepra.com and selecting Contact Us.
- Interpreter services are available by request.
NNEPRA will consider requests for reasonable modifications to policies and procedures for persons with disabilities. For more information please email Brian@nnepra.com and include type of request and contact information. Click here for form.
Freedom of Access Requests
“The public’s right to information about government activities lies at the heart of a democratic government. The Maine Freedom of Access Act (“FOAA”) grants the people of this state a broad right of access to public records while protecting legitimate governmental interests and the privacy rights of individual citizens. The act also ensures the accountability of the government to the citizens of the state by requiring public access to the meetings of public bodies. Transparency and open decision-making are fundamental principles of the Maine Freedom of Access Act, and they are essential to ensuring continued trust and confidence in our government.”
NNEPRA – Grant and Policy Administrator
75 West Commercial Street, Suite 104
Portland, ME 04101