Tag: Community

Portland’s Regional Transit Operators Visit Brunswick

On November 18, 2025, leaders of Greater Portland’s regional transit system convened for a trip to Brunswick, ME. They took Greater Portland Metro BREEZ bus from the Portland Transportation Center to the Amtrak Downeaster’s Brunswick Layover Facility, an overnight maintenance facility for trains. There, NNEPRA’s Special Projects Manager and local Amtrak leadership gave a tour of the facility and explained the types of operations that occur there, as well as the training and certification requirements necessary for Amtrak crews to operate on the railroad.

The group then boarded a train for Brunswick Station, where they visited the Brunswick Maine Visitor Center. They boarded the train once more to head back to Portland on Train 684. During the trip, the group spoke with the Amtrak crew and café staff, learning about some of the offerings and successes that make the Downeaster corridor unique.

This outing comprised members of the Transit Task Force (TTF). The TTF is an advisory working group for the Portland Area Comprehensive Transportation System (PACTS), the metropolitan planning organization (MPO) for the Greater Portland region. The TTF currently includes Greater Portland Metro, Biddeford-Saco-Old Orchard Beach Transit (BSOOB), Casco Bay Lines, Regional Transportation Program (RTP), York County Community Action Corporation (YCCAC), Northern New England Passenger Rail Authority (NNEPRA), and MaineDOT, and is hosted and organized by Greater Portland Council of Governments (GPCOG) staff.

– Catherine Kruglak, Grant Program & Compliance Manager at NNEPRA

NNEPRA Announces Major Milestone | Wells Area Improvement Project Update

Pedestrian Bridge, Elevator Towers, and Precast Platform Installed

WELLS, MAINE — The Northern New England Passenger Rail Authority (NNEPRA) has announced that Great Falls Construction has installed the new passenger platforms at the Wells Regional Transportation Center, as well as the structural steel to support elevator towers and an elevated pedestrian bridge connecting the new platforms. These critical steps in the Wells Area Improvement Project (Project), sponsored by NNEPRA, mark visible progress toward improved and increased Amtrak Downeaster service throughout the region. The Project, designed by VHB, is being constructed by Great Falls Construction of Gorham, ME, with oversight provided by WSP. 

“We’re thrilled to reach another major milestone in the Wells Area Improvement Project,” said Patrick Harrington, Project Manager at Great Falls Construction. “Placing critical structures using one of the largest mobile cranes in the state required detailed coordination and teamwork. Our project team, alongside our valued partners, executed this effort with precision and a shared commitment to safety. We’re proud of the steady progress and the strong collaboration that continues to drive this project forward.”

The Project, funded by the Federal Railroad Administration (FRA), the Maine Department of Transportation (MaineDOT), and CSX Transportation, began in 2021 and includes a 6-mile extension of rail infrastructure, completed by CSX in December 2024, as well as expanded station facilities designed to increase operational efficiency.  Once complete, the Project, in conjunction with signal upgrades, will enable Amtrak to operate an additional Downeaster round-trip between Brunswick and Wells, scheduled to provide southern Maine commuters with car-free workday access into the Greater Portland region.

    • Quincy Henzel, Director of the Portland Regional Chamber of Commerce, noted the impact on economic growth, commenting that,  “This project fuels regional growth by paving the way for expanded service that will benefit businesses, commuters, visitors and our communities across Greater Portland.” 

    The Town of Wells staffs and manages the Wells Transportation Center per a lease agreement with the Maine Turnpike Authority (MTA).  “The Town greatly appreciates the collaborative working relationship we have had with NNEPRA and MTA in the development and construction of this Project, which provides a fabulous opportunity to better connect Wells and surrounding communities to jobs, attractions, and schools between Boston and Brunswick,” commented Michael Pardue, Wells Town Manager.

     “Seeing the vision come to life on site serves as an incredible reminder of the transformative impact this Project will have on passengers and communities along the Downeaster corridor.” said Patricia Quinn, NNEPRA Executive Director, noting that the new station platforms and facility are expected to be completed in 2026.

    – Taylor Auclair, Marketing Director at NNEPRA

    NNEPRA Participates in “See Tracks? Think Train!” Rail Safety Week

    Set for September 15-21, 2025

    PORTLAND, MAINE — The Northern New England Passenger Rail Authority (NNEPRA), in partnership with Amtrak Downeaster, is proud to participate in “See Tracks? Think Train!” Week, taking place September 15–21, 2025, in support of Operation Lifesaver’s national rail safety campaign. This initiative aims to raise public awareness and reduce preventable injuries and deaths around railroad tracks and trains.

    Throughout the week, NNEPRA will share important rail safety tips across social media platforms, including Facebook and Instagram, and will engage communities through in-person safety events on Friday, September 19, at stations in Brunswick, Portland, and Durham.

    Every year, hundreds of lives are lost or impacted by grade crossing incidents and track trespassing—many of which are entirely preventable. “See Tracks? Think Train!” serves as a powerful reminder that trains can come at any time, from either direction, and are often quieter and faster than they appear.

    “Rail safety is everyone’s responsibility,” said Patricia Quinn, Executive Director of NNEPRA. “During ‘See Tracks? Think Train!’ Week, we’re urging drivers, pedestrians, and cyclists to make safe choices around railroad tracks and crossings. Whether you’re in a vehicle or on foot, staying alert can save your life.”

    Get Involved

    • Follow Amtrak Downeaster on social media and share daily rail safety tips.
    • Wear red on Friday, September 19, to show your support for rail safety awareness. Snap a photo, post it to social media, and use the hashtag #SeeTracksThinkTrainWeek.

    NNEPRA invites media partners and outlets to join in amplifying the message of rail safety. PSAs and promotional materials are available upon request or by visiting oli.org.

    – Taylor Auclair, Marketing Director at NNEPRA

    Exeter, NH Hosts Station Committee Meeting

    On Wednesday, August 27th, NNEPRA joined the Station Committee in historic Exeter, NH.

    The Station Committee meets with NNEPRA staff quarterly to review ridership trends, milestones, and discuss shared resources and opportunities to better their station facilities. These can include repair work, marketing materials to display, and any service impacts they may expect. NNEPRA closes the meeting with a Roundtable discussion to deepen these conversations and get leaders thinking and brainstorming solutions, together.

    On this day, NNEPRA staff and committee members took the Amtrak Downeaster from their respective stations to Exeter, NH. As the train made its way South, the group grew in size, enjoyed food and beverages from the Downeaster Cafe car, and caught up on projects in progress.

    The meeting was held at Vino e Veo, a local favorite. Enjoying the outdoor patio on the Squamscott Riverfront, complete with sunshine and stats the team can be very proud of. FY26 is shaping up to be a strong start for the Amtrak Downeaster.

    The day concluded with an educational walking tour of historic downtown Exeter, NH. NNEPRA staff raved about the charm, diversity in shops, and preservation of historic buildings and landmarks. A stop along the Downeaster route you will not want to skip over.

    Looking for more Exeter? Check out the 13th Annual Powder Keg Beer & Chili Festival happening on Saturday, October 4th, 2025, at Swasey Parkway in downtown Exeter.

    – Taylor Auclair, Marketing Director at NNEPRA

    Greater Haverhill Chamber of Commerce Awards Downeaster

    On February 7th, Brian Beeler, Manager of Passenger Services at NNEPRA, attended the Greater Haverhill Chamber of Commerce’s 34th Annual Meeting, where the Amtrak Downeaster was honored with two prestigious recognitions. The service was named December 2024 Business of the Month and received the esteemed 2024 Regional Impact Award, underscoring its significant contributions to the region’s connectivity and economic vitality.

    NNEPRA is honored to receive these accolades and extends its sincere gratitude to the Chamber, city officials, and representatives for their unwavering support and commitment to the success of the Amtrak Downeaster. These recognitions reflect a shared dedication to enhancing regional mobility and fostering economic growth.

    – Taylor Auclair, Marketing Director at NNEPRA

    Downeaster Café Now Serving: Holy Donut

    The Amtrak Downeaster Café is the only Amtrak service in the country managed by a third-party food service group: NexDine. This allows our staff to source food and beverages from local brands to bring customers a true taste of Maine while on board.

    Beginning on Friday, February 14th, all trains are now stocked and serving Holy Donut products in three delicious flavors: Dark Chocolate Sea Salt, Maple Glazed, and Toasted Coconut. Gluten-free options are also available.

    The story of Maine’s favorite gourmet potato donut is one baked on passion, determination, and a family bond so strong not even a pandemic could shake their success. We are proud to support a local business now boasting five brick-and-mortar locations, employing more than 120 hard-working Mainers.

    Now and for a limited time: When you buy one Holy Donut product on board in the Downeaster Café, you get a FREE cup of coffee. A combination so sweet you will want this train ride to last forever.

    View Complete Menu

    – Taylor Auclair, Marketing Director at NNEPRA

    Downeaster Orientation Tour with the Maine State Legislature Joint Committee on Transportation

    On Tuesday, February 4th, 2024, NNEPRA hosted the Maine State Legislature Joint Committee on Transportation for an informative Downeaster Orientation Tour. This tour gave the committee members an in-depth look at the operations, partnerships, and priority projects for the Amtrak Downeaster, including a focus on the important Portland Station Relocation Project.

    The tour started with a warm welcome from NNEPRA Board Member Alison Harris, who also serves as a volunteer at the Brunswick Station, along with staff from the Brunswick Downtown Association, which manages the visitor center at the Brunswick station. From there, the group embarked on an Amtrak Downeaster train ride to Portland, experiencing firsthand the service we’re so proud to offer. The tour wrapped up with a visit to the Brunswick Layover Facility, giving the committee a behind-the-scenes understanding of our operations.

    Throughout the day, the group was briefed on key partnerships and discussed projects that are shaping the future of passenger rail in Maine.

    We’d like to extend a thank you to all our valued partners who helped make this event a success including Amtrak, CSX Transportation, NEXDINE Hospitality, and the Maine Department of Transportation, whose commitment to enhancing passenger rail service in Maine is truly invaluable.

    NNEPRA is looking forward to continuing our collaboration with the Maine State Legislature Joint Committee on Transportation as we work together to enhance and expand passenger rail service for the people of Maine. Stay tuned for more updates as we move forward with these exciting projects!

    – Natalie Bogart, Deputy Director, NNEPRA

    Amtrak Downeaster Celebrates 10 Million Riders

    PORTLAND, MAINE – The Northern New England Passenger Rail Authority (NNEPRA) announced that the Amtrak Downeaster celebrated a historic milestone—reaching 10 million riders since its inaugural trip in 2001, a result of a citizen initative started by Trainriders Northeast.

    A special celebration took place on board Downeaster Train 686 between Brunswick, ME and Wells, ME on Wednesday, December 18, 2024.  NNEPRA staff handed out cookies and Golden Tickets (valid for a free round-trip on the Downeaster) to passengers to commemorate their part in this historic trip. The on-board celebration, special community partnerships, and an online giveaway have helped make the 10-millionth rider milestone truly memorable for all involved.

    Taylor Auclair, NNEPRA

    “Reaching 10 million riders is a significant accomplishment which speaks to the value the Amtrak Downeaster service provides to so many people and communities in our region and State,” said Patricia Quinn, Executive Director of NNEPRA. “The Downeaster is much more than just a train ride—it’s a lifeline for commuters, a resource for students, and an essential link to medical care and other important services. Families also rely on the Downeaster to attend events, explore Maine’s beautiful coastline, and visit loved ones.  We are proud to celebrate this achievement and look forward to continuing to serve our communities for many years to come.”

    In addition to its significance for passengers, the Downeaster is a cornerstone of the regional economy. Passenger rail service supports jobs and promotes tourism, helping boost local economies in the cities and towns it serves.

    NNEPRA is exploring opportunities to expand and enhance service to meet the growing needs of riders and communities in the years ahead. The Portland Station Relocation Project is a priority initiative which will reduce travel time, improve reliability, minimize conflicts with freight trains, reduce operating costs while increasing ridership and revenue and promoting car-free travel.

    Special Travel Promotions put in place to Celebrate Downeaster Milestone

    The Amtrak Downeaster is celebrating 10 Million Riders by offering special discounted fares for travel during January 2025. “If you already love the Downeaster, or if you’ve haven’t ridden yet, these $30 Round-Trip fares make January the perfect time to take the train!” said Taylor Auclair, NNEPRA Marketing Director.

    The $30 round-trip ($15 one-way) fares apply to travel between Brunswick, ME and Boston, MA or any station in between.   The special fares are available for sale now and are valid for travel January 1, 2025 through January 31, 2025. Reservations for these discounted fares must be purchased 3 days in advance of travel. Reference promotion code v232.

    For schedules, fares, and more information visit AmtrakDowneaster.com

    – Taylor Auclair, Marketing Director, NNEPRA

    NNEPRA Partners with the Maine Mariners

    NNEPRA is proud to be the official T-Shirt Toss Sponsor of the Maine Mariners, this 2024-2025 season. Leveraging a ridership milestone, Marketing Director, Taylor Auclair has secured a partnership with Oak View Group, the official corporate management team of the Maine Mariners.

    At all home games this season, Mariners fans can take their chances and try to catch an official co-branded T-shirt during the exciting T-shirt toss.

    As NNEPRA counts down to welcoming the 10 millionth rider aboard, partnerships and opportunities to increase visibility and drive trial are at the forefront of Taylor’s strategy.

    Season Pass holders can save 20% on all Amtrak Downeaster travel when they book using the promo code V227. Terms and conditions apply. Visit the Maine Mariners Season Pass Holder dashboard for more information.

    “It is my hope that by building on the excitement and allowing everyone to be a part of this ridership milestone, we will reach far beyond our established riders and instead introduce new potential customers to our brand and outstanding service.”
    – Taylor Auclair, Marketing Director

    View All Partnerships

    – Taylor Auclair, Marketing Director at NNEPRA

    Operation Lifesaver Training

    At NNEPRA, the safety of our passengers, employees, and communities remains our top priority. To reinforce our commitment to ensuring safe rail travel, NNEPRA is proud to announce that our staff has recently completed Operation Lifesaver volunteer training.

    Operation Lifesaver is a national nonprofit organization dedicated to preventing collisions, injuries, and fatalities on the nation’s railways. Its mission is to educate the public about rail safety through outreach programs and awareness campaigns.

    Rail safety is a shared responsibility between railroad operators, local municipalities, and the public. Accidents at railroad crossings or near tracks can be devastating, but they are often preventable with the right education and awareness. By having NNEPRA staff trained, we can help ensure that our communities are aware of potential hazards and spread crucial information on how to stay safe around railroad tracks.

    We encourage all of our passengers and local residents to learn more about rail safety and get involved in spreading the word. 👉 Take the rail safety pledge today! Together, we can make our railways safer for all.

    Stay Safe, Travel Smart.

    – Natalie Bogart, Deputy Director, NNEPRA